You’ve made an order, and your product is on its way - now what?

Once an order is placed, our team will carefully collect your product from the clouds and package. So please allow up to 48 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your product will then gently be sent via the Aramex (or Other Post, if the Aramex are unavailable), and then it should be safely in your patiently waiting hands within 2-6 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

If you’re located in UAE, standard shipping is free on all orders over AED 100. For orders under AED 100, standard shipping is AED 20.

Multiple shipping options are available at check out. These include Express Shipping and On Demand shipping so you can get your order even FASTER!

Yay, time to celebrate – it’s on its way! After we pass your order to Aramex, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Aramex site so you can follow the live tracking updates!

Think your order might be lost in transit? Although Aramex quote us 2-6 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

If your order isn’t delivered within 15 days, please contact us and we can launch an investigation with Aramex.

*Please note: For any queries or issues related to your Aramex order, we recommend you first reach out to Aramex directly. While we understand delays are frustrating, we are required to work within Aramex processes. Once you have contacted Aramex directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Oops, Your product not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Aramex tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

All jokes and puns aside - your privacy and security is our highest priority. We use Stripe Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

All pricing for our UAE store is listed in United Arab Emirates Dirham (AED)

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is help@glamiify.ae. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from all over UAE, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. Should you have any feedback for us, please feel free to email us at help@glamiify.ae